We make it easy for you to get the perfect glasses! If you didn’t get it right the first time around, you can return your item for a refund or an exchange. The returns deadline is 15 working days from the date you receive your glasses For refunds only, the return fee of £5.90 will be deducted from the amount of your original order. The refund will be made using the same payment method used to pay for the order. In this section we tell you how the return is made:

How do I return my order at

STEP ONE: Choose one of the two option - Courier collection or Service Point Drop off

Courier collection - Using any one of our contact details, tell us the day and time time slot you want your item collected by a DHL courier (same day request cannot be made). Please use your order number as reference

Monday - Friday, morning hours (9am- 2pm) OR afternoon hours (2pm-5pm)*

Service Point Drop off - Drop your package at a DHL service point. Should you choose this option, you must let us know using any of our contact details so the correct return labels are sent to you. To find a DHL service point near you, click here.


STEP TWO: Download the return form, print and fill it out. Put the completed returns form in the box that you received with your order along with the glasses and all its accessories. You must protect it properly so that it does not get damaged during shipping.


STEP THREE: You will be sent a confirmation email** from DHL as soon as possible along with their instructions.

NOTE: All parts of the package will be inspected before any refunds/ replacements are made. Once it passes inspection, a refund (or replacement) will be made using the same payment method that the glasses were bought in up to 5 working days. We will deduct the £5.90 returns fee when processing the refund.

* Not including bank holidays
** Using the email address provided at the time of purchase.

How will I know that my package has been returned to you?

Use your DHL tracking details to follow the package and see confirmation that the package has been delivered to us.